Legal

Refund policy

Last updated 16 September 2026

If Pragma is not right for you, ask for a refund within 30 days of buying and you get your money back. No questions asked.

30-day money-back guarantee

You can request a full refund for any reason within 30 days of your purchase date. You do not need to explain why, although we are always glad to hear what did not work so we can fix it.

How to ask for a refund

Pragma is sold through Freemius, our merchant of record, so refunds are processed through Freemius. Either of these works:

1. Through Freemius. Sign in at customers.freemius.com with the email address you bought with, find your order and ask for a refund there.
2. Through us. Email systo.ai@gmail.com or message us on WhatsApp with the email address you bought with, or your order number from the receipt. We will refund it through Freemius for you.

What happens next

• The full amount you paid, including any tax collected, is returned to the original payment method.
• Refunds are normally processed within a few business days. Your bank or card provider can take up to 10 business days after that to show it on your statement.
• Freemius emails you when the refund is issued.
• The licence key for that purchase is deactivated, so it no longer unlocks downloads or updates. Please uninstall Pragma once you have been refunded.

After 30 days

Refunds after 30 days are at our discretion. If something is badly broken for you, contact us anyway: we would rather sort it out than leave you stuck.

Your legal rights

This policy is in addition to, and does not limit, any rights you have under the consumer laws where you live.

Chargebacks and unrecognised charges

If you see a charge from Freemius for Pragma that you do not recognise, look it up at customers.freemius.com or contact us first. We will refund it promptly, which is quicker for you than a dispute through your bank.