Support

Talk to us

Questions before you buy, trouble installing, a lost licence key or a refund: a real person at Systo AI answers.

What to include

• The email address you bought Pragma with, if your question is about an order or a licence key.
• Your Pragma version (Settings shows it) and your Windows or macOS version.
• What you did, what you expected, and what happened instead. A screenshot helps.

Please never send us your passwords or the API keys for your AI tools. We will never ask for them.

Reporting a problem from the app

Pragma can send a support report from inside the app, with an optional screenshot, screen recording and diagnostics attached. You choose what to include and nothing is sent until you press send. What a report contains is described in the privacy policy.

Orders, receipts and refunds

Pragma is sold through Freemius, our merchant of record, so your receipt and the charge on your statement come from Freemius. You can look up an order, download an invoice or ask for a refund at customers.freemius.com, or just contact us and we will handle it. Every purchase has a 30-day money-back guarantee.

Help yourself, faster

• Installing Pragma, including the Windows “unknown publisher” warning.
• Your licence key: what it unlocks and how to use it.
• Troubleshooting: the things that actually go wrong.